Coaching should create progress, not postpone a decision
Coaching is valuable when an employee understands the concern, has the ability and opportunity to improve, and is responding to feedback.
It becomes less useful when the same problem continues despite repeated conversations.
Managers need to know how to distinguish an employee who requires additional support from one whose performance problem now requires a clearer management response.
During this seminar, participants examine how to determine whether expectations have been sufficiently clear, whether the employee has received a reasonable opportunity to improve, whether the manager has followed through consistently, and whether additional coaching is likely to produce a different result.
The seminar also addresses a common management problem: continuing to coach because the manager is reluctant to move beyond coaching.
That hesitation can create uncertainty for everyone involved. The employee may not understand the seriousness of the situation, coworkers may continue carrying the consequences of poor performance, and Human Resources may eventually inherit a problem that could have been addressed much earlier.
Know when the conversation needs to change
Participants learn how to move from supportive coaching to a more explicit performance conversation without becoming unnecessarily adversarial.
The objective is not to rush toward discipline or termination. It is to ensure that the manager's response matches the seriousness and persistence of the problem.
Managers will learn how to determine what has already been communicated, identify what evidence matters, clarify what must improve, establish reasonable expectations for change, and communicate the consequences of continued failure without making threats or promises they cannot support.
They will also examine when Human Resources should become involved and what information HR needs in order to provide useful guidance.
By the end of the seminar, participants should be able to recognize when additional coaching is appropriate and when continuing the same approach is simply delaying a decision.
What you will be able to do
Participants leave prepared to determine whether coaching has produced meaningful progress, recognize when repeated coaching has become ineffective, clarify expectations when previous conversations have not worked, document the progression of a performance problem, communicate that the situation has become more serious, decide when HR involvement is appropriate, and identify the next reasonable management step.
The goal is not to make difficult decisions automatic.
It is to help managers stop repeating an approach that is no longer working.
When Coaching Isn't Working™ — CA$249
This seminar is designed for managers, supervisors, Human Resources professionals, and leaders who are dealing with an employee whose performance has not improved despite coaching, feedback, or additional support.
Participants receive the live two-hour seminar, 90-day recording access, practical guidance they can apply to current performance situations, and a certificate of completion.
If you have already had the conversation more than once and the problem is still there, the next step should not simply be another version of the same conversation.
Register for When Coaching Isn't Working™
Cancellation, Refund, and Transfer Policy
Cancellations received in writing at least 30 days before the seminar start date are eligible for a full refund. Cancellations received 14 to 29 days before the seminar start date are eligible for a 50 percent refund. Cancellations received fewer than 14 days before the seminar begins are non-refundable.
A participant who cannot attend may request one transfer to a future scheduled When Coaching Isn't Working™ seminar instead of cancelling, subject to availability. If tuition for the future seminar differs from the amount originally paid, the applicable difference will apply.
Seattle Consulting Group reserves the right to reschedule or cancel a When Coaching Isn't Working™ seminar. If Seattle Consulting Group cancels the seminar and the participant elects not to transfer to another available date, tuition paid will be refunded.
Program Disclaimer
When Coaching Isn't Working™ provides management and workplace education and practical guidance. It does not constitute legal, employment, Human Resources, or other professional advice, and participation does not create a consulting or advisory relationship with Seattle Consulting Group.
Organizations and participants remain responsible for determining how seminar concepts should be applied within their own circumstances, policies, and applicable laws.