Who Should Attend
Designed for managers, supervisors, department heads, executives, and HR professionals responsible for strengthening leadership and accountability. Especially relevant when your role requires difficult decisions, consistent standards, and cooperation across competing interests.
How You Will Benefit
Build credibility through consistent decisions, commitments, and follow-through.
Communicate unpopular decisions with clarity and confidence.
Apply standards fairly when status or relationships create pressure.
Recognize when an exception creates an unintended precedent.
Strengthen accountability through your own conduct and expectations.
Move people toward action while addressing disagreement constructively.
What You Will Cover
Explore four connected leadership capabilities: credibility, consistency, judgment, and execution. Learn how everyday conduct shapes the confidence people place in your leadership before a difficult decision arrives.
Examine situations involving a strong performer who crosses a line, an influential person requesting an exception, or a deadline that creates pressure to overlook a problem. Develop a clearer approach to choosing your response, explaining your reasoning, and following through.
Seminar Outline
Credibility Before Authority Is Tested
Examine how commitments, accountability, and everyday behavior influence trust in your judgment. Identify leadership habits that strengthen credibility before you need to draw on it.
The Standard Applies Upward
Apply the principle: What a leader mandates, a leader must emulate. Consider how your preparation, candor, and accountability affect whether others take your expectations seriously.
Bold Leadership When the Decision Costs Something
Evaluate decisions involving resistance, inconvenience, relationships, and personal cost. Practice thinking through when to hold a standard, address a concern, or act despite discomfort.
From Trust to Execution
Explore how to communicate difficult decisions, maintain accountability, and secure follow-through. Help people understand what happens next even when they would have chosen differently.
Program Details and Credits
Three Hours Live Online | CA$345 Per Participant | 25 Participants Per Cohort
Registration includes:
3 Professional Development Hours
90-day access to the seminar recording
Numbered, frameable Certificate of Completion
Program materials for continued application
Professional Development Hours are documented on the Certificate of Completion. Acceptance toward an employer, professional association, licensing body, or external credentialing requirement is determined by the receiving organization.
Experience You Can Trust
Seattle Consulting Group trains more than 21,000 professionals across 51 countries each year. Our work connects leadership judgment, management accountability, organizational trust, and execution.
Trust-Driven Leadership™ brings that focus to the decisions leaders face when expectations are challenged, exceptions are requested, and follow-through matters.
Our Satisfaction Guarantee
Attend the seminar and decide whether it delivered value. If you are not satisfied, contact sales@seattleconsultinggrp.com within seven calendar days after the seminar ends. Choose a full refund of your registration fee or a transfer to another SCG seminar of equal value.
Lead Your Next Difficult Decision With Confidence
Build the credibility to hold standards, explain your decisions, and follow through. Invest three hours in strengthening the judgment people rely on when leadership becomes difficult.
Live Online | CA$345 | 90-Day Recording Access
Click to Choose Your Seminar Date & Register
Cancellation and Transfer Policy
Cancel in writing at least 21 calendar days before the seminar begins to receive a full refund. Cancellations received fewer than 21 days before the seminar and registrations unused without notice are non-refundable.
If your plans change, you may send a substitute at no additional charge or transfer your registration once to a future offering of the same seminar, subject to availability. Please notify us before the original seminar begins. Any difference in tuition will apply to transfers.
If Seattle Consulting Group cancels or reschedules your seminar, you may choose a transfer or a full refund.
Send cancellation, substitution, and transfer requests to sales@seattleconsultinggrp.com. These cancellation terms do not limit the satisfaction guarantee above or any rights provided by applicable law.
Program Disclaimer
Seattle Consulting Group seminars provide professional education and practical guidance. They do not provide legal, medical, or other individualized professional advice, and attendance does not create a consulting or advisory relationship.
Participants remain responsible for applying the learning appropriately within their circumstances, workplace policies, collective agreements, and applicable laws.
Where provided, certificates document completion and Professional Development Hours. Acceptance toward an employer, professional association, licensing body, or external credentialing requirement is determined by the receiving organization.