Course Outcomes
By the end of this training, participants will be able to:
• Prepare for performance discussions using a clear conversation structure
• Address performance concerns without escalating tension
• Communicate expectations in a consistent and professional manner
• Respond effectively to resistance or emotional reactions
• Maintain credibility while reinforcing accountability
• Support performance improvement through steady follow-up
Agenda
Why Performance Conversations Get Delayed
Recognize factors that lead to avoidance or inconsistent response.
Preparing for Difficult Discussions
Use practical approaches to clarify expectations before meeting.
Structuring the Performance Conversation
Apply communication techniques that reinforce accountability.
Managing Emotional or Defensive Reactions
Maintain professionalism during challenging interactions.
Ensuring Consistent Follow-Through
Support performance improvement through clear next steps.
Workplace Scenario Application
Practice realistic conversation situations to build confidence.
Reviews
⭐ ⭐ ⭐ ⭐ ⭐
“Helped me handle conversations I had been postponing.”
— Andrea H.
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“Clear structure that made difficult discussions easier to manage.”
— Kevin M.
⭐ ⭐ ⭐ ⭐ ⭐
“I now feel more confident addressing performance concerns.”
— Jasmine T.
⭐ ⭐ ⭐ ⭐
“Very practical session with realistic examples.”
— Victor L.
⭐ ⭐ ⭐ ⭐ ⭐
“Gave me a consistent approach I can use with different employees.”
— Monica R.
FAQs
Who should attend?
HR professionals, supervisors, and managers responsible for addressing performance concerns.
Is this session interactive?
Yes. Realistic scenarios and structured application exercises are included.
Will materials be provided?
Participants receive practical conversation structure guides and reference tools.
Is this focused on employment law?
No. The session focuses on workplace communication and performance management practices.
Will a recording be available?
Yes. Access details are provided following the live session.