Who Should Attend
Designed for frontline managers, supervisors, team leaders, new managers, and employees preparing to lead others. Particularly valuable for technically capable professionals who want stronger skills in managing people, performance, and daily accountability.
How You Will Benefit
Set clear expectations for results, standards, and ownership.
Address performance problems before they become recurring patterns.
Handle difficult conversations and employee pushback with confidence.
Delegate responsibility with clear authority and follow-up requirements.
Apply standards consistently when priorities and pressures compete.
Turn decisions into action without relying on constant supervision.
What You Will Cover
Learn how to manage the situations that determine daily team performance: missed expectations, incomplete work, competing priorities, and resistance to direction. Develop a practical approach to deciding what needs attention, what to say, and how to follow through.
Across two live sessions, connect clear expectations with early intervention, effective delegation, and consistent accountability. Apply the learning to situations you already face and strengthen your ability to produce results through others.
Seminar Outline
Set Expectations and Address Performance Early
Define results, standards, ownership, and follow-through before problems emerge. Recognize the difference between an isolated miss and a developing pattern, and address gaps promptly.
Lead Difficult Conversations
Prepare for sensitive discussions, explain concerns directly, and listen constructively. Respond to pushback while keeping the conversation focused on what must change.
Delegate Responsibility and Establish Accountability
Assign meaningful ownership, clarify decision boundaries, and establish review points. Help employees deliver without repeatedly taking the work back yourself.
Make Sound Decisions and Follow Through Under Pressure
Evaluate competing priorities, apply standards consistently, and consider the consequences of exceptions. Connect decisions with clear actions, follow-up, and accountability for results.
Program Details and Credits
Two Consecutive Days | Two Hours Each Day | CA$595 Per Participant
Registration includes:
4 instructional hours and 4 Professional Development Hours
90-day access to the program recording
Numbered, frameable Certificate of Completion
Program materials for continued application
Professional Development Hours are documented on the Certificate of Completion. Acceptance toward an employer, professional association, licensing body, or external credentialing requirement is determined by the receiving organization.
Experience You Can Trust
Since 1998, Seattle Consulting Group has advised, trained, or supported more than 500,000 professionals and frontline employees across 51 countries.
Our management programs focus on decisions participants make every day: setting expectations, addressing performance, delegating responsibility, and holding people accountable. That practical emphasis connects the learning to the work waiting when participants return.
Our Satisfaction Guarantee
Attend the seminar and decide whether it delivered value. If you are not satisfied, contact sales@seattleconsultinggrp.com within seven calendar days after the seminar ends. Choose a full refund of your registration fee or a transfer to another SCG seminar of equal value.
Be Ready for Your Next Management Challenge
Make expectations clearer, address problems earlier, and give employees greater ownership. Invest four hours in building the skills to lead your team with confidence and follow-through.
Live Online | CA$595 | 90-Day Recording Access
Click to Choose Your Seminar Date & Register
Cancellation and Transfer Policy
Cancel in writing at least 21 calendar days before the seminar begins to receive a full refund. Cancellations received fewer than 21 days before the seminar and registrations unused without notice are non-refundable.
If your plans change, you may send a substitute at no additional charge or transfer your registration once to a future offering of the same seminar, subject to availability. Please notify us before the original seminar begins. Any difference in tuition will apply to transfers.
If Seattle Consulting Group cancels or reschedules your seminar, you may choose a transfer or a full refund.
Send cancellation, substitution, and transfer requests to sales@seattleconsultinggrp.com. These cancellation terms do not limit the satisfaction guarantee above or any rights provided by applicable law.
Program Disclaimer
Seattle Consulting Group seminars provide professional education and practical guidance. They do not provide legal, medical, or other individualized professional advice, and attendance does not create a consulting or advisory relationship.
Participants remain responsible for applying the learning appropriately within their circumstances, workplace policies, collective agreements, and applicable laws.
Where provided, certificates document completion and Professional Development Hours. Acceptance toward an employer, professional association, licensing body, or external credentialing requirement is determined by the receiving organization.