Image 1 of 1
Image 1 of 1
Image 1 of 1
Image 1 of 1
A 60-Minute Manager Response Clinic
Managers are often prepared for the first sentence of a difficult conversation.
They are less prepared for what happens next.
The employee denies the issue, deflects responsibility, challenges the standard, becomes emotional, says the manager is being unfair, or tries to turn the correction conversation into a debate.
This 60-minute clinic gives managers a practical response structure for staying calm, clear, fair, and focused when employees push back during performance, conduct, or accountability conversations.
Managers will learn how to respond to denial, defensiveness, emotion, blame-shifting, argument, and resistance without escalating the conversation or backing away from the standard.
HR Business Partner, Technology Services
“Seattle Consulting Group helped our managers understand what to say, what to document, and when to involve HR.”
Director of People & Culture, Professional Services
“The material was concise, credible, and focused on the moments where managers often hesitate.”
No-Risk Manager Response Guarantee
Attend the full clinic. If you do not leave with at least one clearer way to respond when employees deny, deflect, argue, become emotional, or challenge the standard, contact us within 24 hours and we will refund your registration fee.
If you register and cannot attend live, you may transfer your seat to another person in your organization or request the session materials.
The next live clinic is August 5. A second session is available August 19 for managers and leaders who need a later date.
A 60-Minute Manager Response Clinic
Managers are often prepared for the first sentence of a difficult conversation.
They are less prepared for what happens next.
The employee denies the issue, deflects responsibility, challenges the standard, becomes emotional, says the manager is being unfair, or tries to turn the correction conversation into a debate.
This 60-minute clinic gives managers a practical response structure for staying calm, clear, fair, and focused when employees push back during performance, conduct, or accountability conversations.
Managers will learn how to respond to denial, defensiveness, emotion, blame-shifting, argument, and resistance without escalating the conversation or backing away from the standard.
HR Business Partner, Technology Services
“Seattle Consulting Group helped our managers understand what to say, what to document, and when to involve HR.”
Director of People & Culture, Professional Services
“The material was concise, credible, and focused on the moments where managers often hesitate.”
No-Risk Manager Response Guarantee
Attend the full clinic. If you do not leave with at least one clearer way to respond when employees deny, deflect, argue, become emotional, or challenge the standard, contact us within 24 hours and we will refund your registration fee.
If you register and cannot attend live, you may transfer your seat to another person in your organization or request the session materials.
The next live clinic is August 5. A second session is available August 19 for managers and leaders who need a later date.