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Why This Seminar Matters
Employee behavior problems usually become larger when the manager response is unclear, delayed, inconsistent, or poorly documented.
By the time the issue reaches HR or senior leadership, the organization is often managing more than the original behavior. It may also be managing team frustration, weak records, fairness concerns, credibility loss, and uncertainty about what should happen next.
This seminar helps managers respond earlier and more clearly.
Participants learn how to name the behavior, keep the conversation focused, address conduct, attendance, attitude, and missed expectations, respond to defensiveness, document what matters, and follow up before the issue continues to affect the team.
Registering multiple people, or need an invoice before purchasing? Reply to the email that brought you here, and we’ll arrange everything directly.
The Management Problem This Solves
Most organizations do not struggle because employee behavior problems are invisible.
They struggle because the response is uneven.
One manager addresses the issue directly. Another hints around it. One manager documents the concern clearly. Another waits until frustration has already built. One employee receives correction. Another is quietly worked around because the conversation feels uncomfortable.
Employees notice those differences.
Over time, inconsistent handling becomes part of the workplace culture. Good employees begin to question whether the organization is serious about conduct, attendance, respect, fairness, and accountability. HR becomes responsible for cleaning up issues that should have been addressed more clearly at the manager level.
This seminar gives managers a practical structure for handling those moments with more clarity, consistency, and confidence.
Seminar Agenda
This 90-minute live online seminar is organized around the actual moments leaders and managers face when employee behavior becomes a problem.
Opening: Why Behavior Problems Escalate
How unclear, delayed, or inconsistent manager response turns small issues into larger workplace problems
Naming the Behavior
How to describe conduct, attendance, attitude, and missed expectations without making the conversation personal or vague
Starting the Conversation
What to say when the issue needs to be addressed clearly, calmly, and directly
Managing Defensiveness
How to keep the conversation focused when the employee explains, denies, blames, minimizes, or pushes back
Documentation and Follow-Up
What to document, what to avoid, and how to follow up before the issue continues to affect the team
When to Involve HR
How leaders and managers should recognize when the situation requires escalation, support, or a more formal process
What Participants Will Learn
Participants learn how to address employee behavior without turning the conversation into a debate, a vague warning, or a personal conflict.
The seminar covers conduct concerns, attendance issues, attitude problems, missed expectations, defensive responses, repeated behavior, documentation, follow-up conversations, and when to involve HR.
Managers leave with a clearer way to say what needs to be said, document what matters, and keep the issue from continuing to affect the team.
Participant Perspective
“Seattle Consulting Group helped our managers understand what to say, what to document, and when to involve HR.”
— HR Business Partner, Technology Services
Who Should Attend
This seminar is designed for managers, supervisors, team leads, department heads, HR partners, People & Culture leaders, and operations leaders who need employee behavior problems handled more clearly and consistently.
It is especially useful for organizations where managers hesitate to address difficult behavior, documentation is often weak or missing, HR is pulled in after the issue has already affected the team, employees are working around repeated conduct or attendance problems, or manager responses vary too much from one situation to another.
What Participants Leave With
Participants leave with practical language and structure they can use immediately.
They will be better prepared to start the conversation, describe the behavior, explain what needs to change, respond to defensiveness, document the discussion, and follow up with confidence.
The goal is not to make managers harsher. The goal is to help them handle difficult employee behavior with greater clarity, consistency, and control.
What You’ll Earn
Participants who complete the seminar receive a Certificate of Completion from Seattle Consulting Group.
The certificate recognizes completion of a 90-minute live online seminar focused on employee behavior conversations, manager response, documentation, and follow-up.
Participants also receive a manager conversation guide they can use when preparing for difficult employee behavior discussions.
Program Details
Format: Live online seminar
Length: 90 minutes
Individual Seat: CA$295
Team Access: CA$895 for up to five participants
Includes: Certificate of Completion and manager conversation guide
Ready to Take the Next Step?
Employee behavior problems become harder to manage when managers do not have the language, structure, or confidence to address them clearly.
Seattle Consulting Group helps managers, HR teams, and leaders handle difficult workplace problems with greater clarity, consistency, and confidence.
Choose the session that works best for your managers.
Registering multiple people, or need an invoice before purchasing? Reply to the email that brought you here, and we’ll arrange everything directly.