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The Problem Managers Recognize Immediately
A manager sees the behavior, but does not address it clearly. An employee keeps missing expectations, reacting defensively, arriving late, speaking sharply, ignoring follow-through, disrupting the team, or creating tension others are left to absorb.
At first, the issue may seem small. Over time, it becomes a pattern.
The result is familiar:
• The issue repeats.
• Good employees get frustrated.
• The manager loses credibility.
• Documentation is weak or missing.
• The conversation happens too late.
• The team begins lowering its own standards.
• A manageable issue becomes harder to correct.
When managers delay the first clear conversation, the workplace eventually pays for the conversation they avoided.
What This Clinic Helps Managers Do
This clinic gives managers a practical way to address employee behavior without becoming vague, emotional, defensive, or overly harsh.
Participants learn how to name the behavior, clarify the expectation, explain the impact, ask for the employee’s response, set the follow-up, and document the conversation in a way that supports consistency.
The focus is not theory. The focus is usable language.
Managers will learn what to say when an employee is defensive, dismissive, emotional, argumentative, inconsistent, or repeatedly missing expectations. They will also learn how to avoid common phrases that sound corrective but do not actually clarify what must change.
What Participants Will Learn
Participants will learn how to:
• Start the conversation without overexplaining.
• Describe behavior without attacking personality.
• Clarify what needs to change.
• Explain the workplace impact of the behavior.
• Respond when the employee becomes defensive.
• Set a clear expectation for what happens next.
• Document the conversation without emotional language.
• Follow up before the issue becomes a larger problem.
The goal is simple: managers should leave with words they can use immediately.
Who Should Attend
This clinic is designed for managers, supervisors, team leads, frontline leaders, department heads, project leaders, and anyone responsible for addressing employee behavior before it becomes a larger workplace issue.
It is especially useful for leaders who supervise employees directly and need clearer language for conduct, attendance, attitude, missed expectations, follow-through, defensiveness, and repeated workplace concerns.
Why This Training Matters
Many workplace problems grow because the first conversation was too vague.
A manager says, “Be more professional,” but the employee does not know what that means. A supervisor says, “You need to improve your attitude,” but never names the behavior. A team lead says, “Let’s do better next time,” but never sets a follow-up.
Those conversations may feel easier in the moment, but they do not create clarity.
This clinic helps managers replace vague correction with specific, calm, and useful language. When expectations are clearer, employees have a better opportunity to correct the behavior, and managers have a stronger way to follow through.
Program Format
This is a 2-hour live online clinic designed for practical application.
Participants will work through common workplace behavior scenarios, manager language examples, documentation prompts, and follow-up structures. The session is direct, practical, and built around the moments managers actually face.
Complete the program and receive a frameable certificate of completion.
Registration Options
Individual Seat: CA$195
Team Access: CA$895 for up to five participants
Team access is ideal when several managers, supervisors, or team leads need a shared approach and common language for addressing employee behavior.
Choose Your Session
Why Seattle Consulting Group
For more than 25 years, Seattle Consulting Group programs have helped participants strengthen communication, expectations, accountability, difficult conversations, people decisions, leadership behavior, and consistent follow-through.
SCG training has reached participants in more than 51 countries, including individual participants from leading organizations across major industries. Our programs are built for practical workplace moments where leadership behavior, employee trust, and organizational credibility meet.
Individual participants in Seattle Consulting Group programs have come from organizations including BMW, Ford Motor Company, Toyota, AT&T, Verizon, Harvard University, London Business School, American Red Cross, U.S. Air Force, U.S. Navy, Chevron Energy Solutions, ExxonMobil, American Express, Bank of America, and JPMorgan Chase.
These organizational affiliations are listed to reflect the range of individual participants who have attended Seattle Consulting Group programs. They do not imply sponsorship, endorsement, partnership, or approval by the organizations named.
SCG Practical Training Guarantee
Attend the full clinic. If you do not leave with at least one clearer way to address employee behavior, clarify expectations, document the conversation, or follow up more consistently, contact us within 24 hours and we will refund your registration fee.
Legal Disclaimer
This training is provided for educational and professional development purposes only. It does not constitute legal advice, legal representation, or a substitute for consultation with qualified legal counsel. Workplace decisions may vary based on jurisdiction, employment agreement, collective agreement, internal policy, and specific facts. Participants should consult appropriate legal counsel or internal advisors before making decisions involving discipline, termination, accommodation, harassment, discrimination, retaliation, or other legal matters.