Live Manager Training
What We Offer
Practical online clinics for managers, HR leaders, and organizations dealing with performance, conduct, documentation, accountability, and workplace standards.
Practical online clinics for managers, HR leaders, and organizations dealing with performance, conduct, documentation, accountability, and workplace standards.
Employee behavior problems rarely improve because a manager is frustrated.
They improve when the manager knows what to say, how to say it, what to document, and how to follow up before the issue becomes larger.
Most managers do not avoid difficult behavior conversations because they do not care. They avoid them because they do not want to say the wrong thing, create conflict, sound unfair, or make the situation worse. So they wait. They hint. They soften the message. They hope the employee notices.
The issue usually does not disappear. It repeats.
What to Say When Employee Behavior Becomes a Problem is a 2-hour live online clinic that gives managers, supervisors, and team leads practical language for addressing workplace behavior clearly, calmly, and early.
Individual seats are CA$195. Team access is available.
Choose Your Session
A 60-Minute Manager Response Clinic
Managers are often prepared for the first sentence of a difficult conversation.
They are less prepared for what happens next.
The employee denies the issue, deflects responsibility, challenges the standard, becomes emotional, says the manager is being unfair, or tries to turn the correction conversation into a debate.
This 60-minute clinic gives managers a practical response structure for staying calm, clear, fair, and focused when employees push back during performance, conduct, or accountability conversations.
Managers will learn how to respond to denial, defensiveness, emotion, blame-shifting, argument, and resistance without escalating the conversation or backing away from the standard.
HR Business Partner, Technology Services
“Seattle Consulting Group helped our managers understand what to say, what to document, and when to involve HR.”
Director of People & Culture, Professional Services
“The material was concise, credible, and focused on the moments where managers often hesitate.”
No-Risk Manager Response Guarantee
Attend the full clinic. If you do not leave with at least one clearer way to respond when employees deny, deflect, argue, become emotional, or challenge the standard, contact us within 24 hours and we will refund your registration fee.
If you register and cannot attend live, you may transfer your seat to another person in your organization or request the session materials.
The next live clinic is August 5. A second session is available August 19 for managers and leaders who need a later date.
Most manager documentation starts too late.
By the time HR asks for the record, the issue may have been happening for weeks or months. The manager remembers the frustration, but the documentation is often vague, incomplete, emotional, or missing entirely.
This 60-minute clinic gives managers a practical documentation structure for recording performance, conduct, expectations, correction conversations, and follow-up before employee issues become harder to manage.
Managers will learn how to describe observable behavior, connect the issue to the standard, avoid subjective language, document the conversation, capture next steps, and create a clearer record before the situation becomes larger, riskier, or more difficult to explain.
Employee Relations Director, Energy
“Seattle Consulting Group gave us practical tools for manager accountability. The training helped managers understand what to say, what to document, and when to involve HR.”
Director of Operations, Logistics
“Seattle Consulting Group helped us see that many employee problems become larger because managers wait too long to act. The session gave managers a clearer path for responding earlier and more consistently.”
No-Risk Manager Documentation Guarantee
Attend the full clinic. If you do not leave with at least one clearer way to document performance, conduct, expectations, correction conversations, or follow-up, contact us within 24 hours and we will refund your registration fee.
If you register and cannot attend live, you may transfer your seat to another person in your organization or request the session materials.
The next live clinic is July 22. A second session is available August 12 for managers and leaders who need a later date.
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